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F.A.Q & Contact Information
What is the delivery time scale?
All delivery timescales are subject to availability
Do you deliver overseas?
We can’t deliver overseas or to PO Box and Channel Island addresses.
What is a working day?
Working day refers to any day Monday to Friday and excludes Saturday, Sunday and bank holidays.
What is the minimum order?
There is a minimum order of £10.00
How do I know if I qualift for free delivey?
Durring promotions you will be advised at the checkout if you qualify for free delivery.
Do you deliver to British Forces Post Office Addresses?
We deliver to British Forces Post Office addresses. The charge for BFPO delivery is £6.00, this includes the cost of delivering your parcel to the BFPO sorting office and the charge applied for delivery to your chosen address. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.
We can’t ship aerosols to BFPO addresses. Aerosols will be intercepted and returned to us.
Will my orers arrive together?
Your order may be despatched in more than one parcel and arrive at different times
What information do I need when accepting my order
A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order.
What is the timeline to deliver to Scottish Higlands or Islands and Remote Areas?
Delivery to the Scottish Highlands, islands and other remote areas may take longer. The date your order will arrive will be shown at checkout.
How much does delivery cost?
Each order will be charged £3.75/orders. Our standard delivery charge is for UK mainland only. For any deliveries outside of UK mainland but still within the UK, there will an addtional charge of £10.00/order.
What are some weight Limits I need to be aware of?
Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For HM Ships (BFPOs 200 to 499) there is a maximum weight of 11kg per parcel. No parcel service is available for Op HERRICK, Op KIPION and HM Ships in support. For further information on deliveries to British Forces postal addresses please visit www.bfpo.mod.uk.
4a Westminster Street Yeovil
Somerset BA20 1AE